Do you have a NOVAL control unit on a bioclimatic pergola?

NOVAL designs and manufactures control systems for bioclimatic pergolas, including electronic control units for managing the orientation of the slats, the automation systems and certain related accessories.

This equipment is supplied by NOVAL as part of partnerships with pergola manufacturers, manufacturers or professional system integrators.

If you are a private individual and own a pergola fitted with a NOVAL control unit, your point of contact remains your installer, your joiner or, failing that, the manufacturer of your pergola.

Even though the NOVAL brand name may appear on the control unit or on certain components, NOVAL is unable to provide after-sales service for your pergola directly.

The control unit is just one component of a complete system: the pergola structure, adjustable slats, motors, sensors, remote controls, power supply, wiring, configuration, accessories and operating scenarios.

NOVAL does not necessarily have all the information relating to your installation:

• exact model of the pergola; ;
• version of the control unit; ;
• type of engines installed; ;
• wiring carried out on site; ;
• the possible presence of wind, rain or temperature sensors; ;
• remote controls or associated home automation systems; ;
• installation or maintenance history; ;
• any alterations made after installation; ;
• the warranty and maintenance terms set out by the manufacturer or installer.

To avoid providing incorrect advice, an incomplete diagnosis or an inappropriate course of action, NOVAL is unable to advise end users directly on troubleshooting, repairs or the replacement of parts relating to a pergola.

Your request should therefore be handled by the professional who is familiar with your installation and who looks after your pergola.

For any enquiries regarding a pergola installed at your home, please Please contact your installer, joiner or the retailer from whom you purchased your pergola directly.

He remains your main point of contact for:

• a diagnosis of your system; ;
• checking the wiring; ;
• the possible replacement of a part; ;
• checking remote controls or sensors; ;
• the warranty claim; ;
• ordering spare parts; ;
• on-site work.

Their contact details are usually provided on your purchase invoice, quotation, order form, service log or the documents provided at the time of installation.

If you are an installer, joiner, retailer or pergola specialist, please contact us directly your pergola manufacturer.

NOVAL supplies its equipment to manufacturers as part of specific industrial partnerships. Product specifications, versions, updates, stock levels, warranties and after-sales service procedures are managed by the pergola manufacturer.

Your manufacturer is therefore the only point of contact who can confirm the correct part number, a part’s compatibility, the replacement procedure or the steps to follow.

NOVAL does not sell control units, circuit boards, remote controls, sensors or spare parts for pergolas fitted by a manufacturer directly to private individuals.

All requests for spare parts must be made through your installer, your retailer or the manufacturer of your pergola.

To find the right contact, please check:

• your purchase invoice; ;
• your quote or purchase order; ;
• the warranty documents; ;
• the pergola maintenance log; ;
• the label or nameplate on the pergola; ;
• the contact details of the company that carried out the installation.

If you are unable to find a solution through these official channels, you can also look for a professional in your area who specialises in repairing bioclimatic pergolas.