Our website address is : https://www.noval-home.com.
This site is published by NOVAL, which may collect and process certain personal data as part of site navigation, contact requests, information requests, commercial exchanges or customer follow-up.
We may collect personal data when you use our site, in particular when you fill in a form, contact us by email, upload a file or interact with certain features of the site.
The data collected may include
your full name ;
your email address ;
your telephone number ;
the name of your company ;
your function ;
the content of your message; ;
Information about your project or request; ;
files or documents that you voluntarily send us; ;
certain technical data relating to your browsing habits, such as your IP address, the browser you use and the pages you visit.
When you contact us via a form on the site or by email, the information you send us is used to process your request and reply to you.
These messages may concern, for example, a request for information, a commercial request, a request for a quote, a request for documentation, a need for support, a request linked to a project, an application or any other contact.
The data transmitted in this context is used for :
respond to your request; ;
follow up our exchanges; ;
direct your request to the appropriate department; ;
Draw up a commercial or technical proposal where necessary; ;
to keep a record of exchanges in the context of the commercial or pre-contractual relationship; ;
ensure the security and smooth operation of our services.
We recommend that you do not send any sensitive data or data not required to process your request in the forms or by email.
Data from incoming messages is accessible only to authorised persons within NOVAL and, where applicable, to our technical service providers involved in hosting, messaging, maintenance or IT security.
This data is not sold to third parties.
It is kept for the time necessary to process your request, and then for a reasonable period to ensure the follow-up of the commercial or pre-contractual relationship. If there is no commercial relationship, the data may be kept for up to 3 years from the last contact. When exchanges lead to an order, an invoice or a contract, certain data may be kept longer in order to comply with our legal, accounting or administrative obligations.
If you upload images to the site, we advise you to avoid uploading images containing EXIF data of GPS coordinates.
Visitors to the site can download and extract location data from these images.
The site may use cookies or similar technologies to ensure that it functions properly, to improve the user experience, to measure the audience or to make browsing more secure.
Some cookies are necessary for the technical operation of the site. Other cookies, in particular those relating to audience measurement or third-party services, may require your prior consent where required by law.
You can set your browser to refuse or delete cookies. However, some of the site's functions may be impaired if the necessary cookies are deactivated.
Articles or pages on this site may include embedded content, for example videos, images, maps, publications or articles from other sites.
Content integrated from other sites behaves in the same way as if the visitor went directly to that other site.
These websites may collect data about you, use cookies, embed third-party tracking tools and track your interactions with this integrated content, particularly if you have an account connected to their website.
Personal data collected on the site is used solely for the purposes for which it was transmitted or collected.
They can be used for :
respond to your requests; ;
provide commercial or technical support ;
manage exchanges with prospects, customers, partners or suppliers; ;
improve the operation of the site; ;
ensure the safety of the site ;
comply with our legal, administrative and accounting obligations.
We do not sell your personal data.
Your data may, however, be transmitted to certain technical service providers strictly necessary for the operation of the site and our tools, in particular for hosting, maintenance, IT security, messaging or customer relationship management tools.
If you request a password reset, your IP address will be included in the reset e-mail.
Personal data is kept for a limited period, appropriate to the purpose of the processing.
Data relating to a contact request is kept for the time required to process the request, and then for a reasonable period to ensure that the relationship is maintained.
Data relating to a commercial relationship, an order, an invoice or a contract may be kept for as long as is necessary to comply with our legal, accounting and administrative obligations.
Technical data relating to site security may be stored temporarily in order to prevent fraud, abuse or security incidents.
In accordance with the applicable regulations on the protection of personal data, you may request access to your personal data, rectify it, delete it, limit its processing or object to its processing where applicable.
You may also ask to receive a file containing the personal data we hold about you, including the data you have provided to us.
The deletion of personal data does not include data that we need to retain for administrative, legal, accounting or security purposes.
To exercise your rights, please contact us at the following address: info.home@noval-home.com.
In order to process your request, we may ask you to provide proof of identity if necessary.
We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.
However, no data transmission over the Internet can be guaranteed to be totally secure. We therefore urge you to remain vigilant when transmitting information online.
Visitor comments can be checked using an automated service to detect undesirable comments.
Certain data may also be processed by technical service providers involved in site hosting, maintenance, security, messaging or the tools used to respond to incoming requests.
Where certain service providers are located outside the European Union, we ensure that appropriate safeguards are put in place in accordance with the applicable regulations.
If you have any questions about this privacy policy or the processing of your personal data, you can contact us at the following address:
